Welcome to the LandmarkBnB Help Center. Below are quick answers to the questions guests ask most. If you still need anything, message us from your booking app and we will respond promptly. You will receive your digital guide with access codes and parking details before arrival. Early check in and late checkout may be available depending on cleaning schedules, just ask. If something is not working during your stay, contact us right away so we can fix it fast. For urgent issues, use the emergency contact listed in your arrival guide.
Frequently Asked Questions
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You can book directly on LandmarkBnB or through the platform where you found the listing, such as Airbnb or Vrbo. If you booked on a marketplace, all changes and payments must be handled there.
For direct bookings we accept major credit cards. Visa, Master, Amex, Discover, Interac e-Transfer, Wise, Bank Transfer.
For direct bookings, payment is taken at the time of booking unless stated otherwise.
Some homes require a refundable hold for incidentals. It is released after checkout once our team confirms no damage or extra cleaning is needed.
For direct bookings, reply to your confirmation email. Your confirmation shows the cancellation policy that applies.
Local lodging taxes and platform or cleaning fees apply and are shown at checkout before you pay.
Booking Questions
Yes. While a request is still pending you cannot edit dates or guest count inside the same request, but you have easy options:
- Withdraw the request and send a new one with the correct dates, guests, or add-ons. Your card is not charged unless the host accepts.
- Message us with the changes. We can decline the current request and invite you to rebook with the updated details.
- After a booking is accepted, you can request a change through the platform and we will approve it if the calendar allows.
If your request is still pending, you can cancel it in your LandmarkBnB account.
Steps
- Log in and open Dashboard.
- Go to Bookings or Reservations.
- Find the request with Pending status.
- Click Cancel and confirm.
What happens next
- No charge is taken for a pending request. If your bank placed an authorization hold, it will be released by your bank.
- If your booking is already Confirmed, use Dashboard → Bookings → Cancel. Refunds follow the cancellation policy shown at checkout.
Need help changing dates instead of canceling? Send us a message from your booking and we will resend an updated quote if the calendar allows.
You can see your live status anytime from your LandmarkBnB account.
Steps
- Log in and open Dashboard
- Go to Reservations or My Bookings
- Open the booking to view its Status and Details
Statuses you may see include Pending, Accepted/Confirmed, Declined, or Canceled. You also receive automatic emails when the status changes and you can message our team from the same booking screen.
Use any of these quick methods on our direct-booking site:
From your account (fastest)
- Log in → open Dashboard
- Go to Reservations (or My Bookings)
- Click the booking to see dates, status, access guide, and receipts
From your email
- Search your inbox for “LandmarkBnB Reservation” and open the confirmation
- Click View Reservation to jump straight to your booking page
If you checked out as a guest
- Open your confirmation email and use the Find/View Reservation link; enter the same email and booking code shown in that email
Can’t log in or don’t see it?
- Use Forgot Password on the login screen (must use the same email you booked with)
- Or message us from the Contact page with: name, email used to book, property name, and check-in date window. We’ll locate it and resend your confirmation
Tip: Your booking page always shows the live status (Pending/Confirmed/Canceled) plus your digital guide, lock code timing, and any invoices.
It depends on the booking flow you use on our site.
Instant Booking
You pay at checkout. If the listing offers a deposit option, you pay the deposit at booking and the remaining balance is charged automatically before check in. The exact timing appears on the checkout page and in your confirmation.
Request to Book
Your card is not charged while the request is pending. Some banks show a temporary authorization. If we accept, your payment is captured and you receive a receipt. If we decline or the request expires, the hold is released by your bank.
Security deposit
For homes that require one, a temporary hold is placed shortly before check in and released after checkout once our team confirms there is no damage or extra cleaning.
Add ons and date changes
Any approved upgrades or extensions are charged when you accept the updated quote.
You will always see taxes and fees before you pay, and a payment receipt is emailed immediately after a charge.
Help on your reservations
You’ll get a full refund immediately and rebooking help to an equal or better unit when available. We’ll send written confirmation right away. (This is our Direct Booking Guarantee.)
- Go to the reservation → Resolution Center → Request money or Send money.
- If you can’t resolve it, involve Airbnb after the response window.
Step 1 — Tell us right away
Open your Guest Portal and start a Resolution Center → Lost & Found case, or message us with: reservation name, item description, where you last saw it, and a photo if you have one.
Step 2 — We search & confirm
Our team coordinates with housekeeping and, where applicable, the resort front desk. We’ll update you once we locate the item (or confirm it wasn’t found).
Step 3 — Choose return method
- Pickup: Arrange a pickup window; bring ID that matches the reservation.
Shipping: - You can provide a prepaid shipping label, or
- We can ship it and charge actual carrier cost plus a small handling fee.
- We’ll share dimensions/weight before you decide.
What we can’t hold/ship
- Perishables or opened toiletries (discarded for safety).
- Hazardous items (e.g., vape cartridges, batteries that are swollen/damaged).
- Food and medicine left open/unlabeled (discarded).
Electronics & data privacy
If we find phones, laptops, or storage devices, we power them down, bag them, and do not access data. You’ll verify ownership (lock-screen description, case color, etc.) before return.
Yes, if the listing shows Instant Booking and the dates you want are available, you can book immediately and your reservation is confirmed as soon as payment clears. Add any notes (crib, arrival time, parking needs) in the order memo; our team will confirm details after booking.
If the listing is Request to Book (approval required), submit the request and we’ll respond as fast as possible—most within a few business hours. If your trip is time‑sensitive, message us in the portal and mark it Urgent so we can prioritize.
Response times
- Standard: within 12 business hours.
- Urgent (arriving within 48 hours): responses prioritized; use the Urgent flag in the portal.
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